At ExecOnline, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential.

Join a world class team at the leading EdTech firm reinventing how the world’s top organizations develop their next generation of leaders. ExecOnline partners with elite business schools, including Columbia, Berkeley-Haas, MIT Sloan, Wharton, Chicago Booth and Yale, and their award-winning faculty to bring high-level executive development programs to the e-learning space.

In less than five years, ExecOnline has become a top online provider of leadership development to senior leaders, growing by 70% each year. We are constantly on the lookout for ambitious, innovative professionals looking to have a footprint in a hyper growth organization.

The Part-Time Student Engagement Associate - Contractor position provides high quality service to worldwide participants in our executive development programs. This person champions customer happiness, satisfaction, and success through patience, understanding and both content and technical know-how.

Your primary responsibility will be to proactively reach out to executive participants to ensure continued support and service for successful course completion; however, more broadly you will serve as a point of contact for our participants and address their questions and needs related to all aspects of their learning experience on our online learning platform.

The Associate must possess a professional demeanor and effective communication skills, along with a strong desire to assist inquiries and uphold the professional image of ExecOnline.

Responsibilities:

• Enthusiastically support clients with their course completion needs by email, phone, and web-based tools


• Contribute to the development of a system to scale and sustain participant retention efforts


• Deliver expeditious and efficient support to senior program participants, providing quality resolution to different types of client issues  


• Produce regular reporting and promptly escalate more complex problems to appropriate internal team members


• Document any technical or general participant experience matters in designated area


• Continuously endeavor to improve the quality of our support and service, both internally and externally


• Continuously endeavor to improve the quality of our support and service, both internally and externally

Requirements:

• Bachelor’s degree from an accredited school


• 2+ years of related, client-facing work experience


• Proficiency with Salesforce along with Microsoft and Google Doc suites


• Be well versed and comfortable with email and phone etiquette


• Experience with customer service technologies (e.g. Salesforce/ServiceCloud, RingCentral etc...)


• Experience with top-tier executive clients in e-learning, online higher education, or software is a plus


• Reliable access to strong broadband internet connectivity


• Clear and effective written and verbal communication skills with a global base of executive-level participants


• Willingness to work 20-30 hours per week

Attributes:

• Ability to work in a fast-paced, growth-oriented and matrixed organization


• Strong organizational skills, extremely detail-oriented


• Proven ability to manage multiple priorities with quality results while meeting deadlines and goals


• Excellent written and verbal communication skills


• Demonstrates initiative, follow-through and an ability to anticipate needs


• Desire to work at a high growth, early stage technology company

To apply for this position, please submit a copy of your resume, brief cover letter (including how you heard about us), and an address to your LinkedIn profile.